These Terms and Conditions govern your use of Woolbet, operated by Win Top Ltd. By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not accept them, you must not use Woolbet.

Player Eligibility and Account Responsibilities

To register and play on Woolbet, you must be at least 18 years of age. We operate under a licence issued by Curaçao eGaming (licence number ALSI-202509029-FI1), and you are responsible for ensuring that online casino play is lawful in your jurisdiction before registering. Adult residents in the United Kingdom are eligible to register and play under these terms.

We operate a strict one-account-per-player policy. You may hold only one registered account at any time. Opening duplicate or additional accounts — whether in your own name or under another identity — is a breach of these terms and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any balances or bonuses held within them.

When you register, you are required to provide accurate, complete, and current personal details. You must update your profile promptly if any of those details change. We may request supporting documentation to verify your identity, age, or payment method at any point. Failure to provide satisfactory verification may result in restricted access to your account or the withholding of withdrawals until the matter is resolved.

You are solely responsible for maintaining the confidentiality of your login credentials. We strongly advise that you do not share your password with any third party. Any activity carried out using your credentials is your responsibility. If you suspect that your account has been accessed without your authorisation, you must notify us through our support channels without delay.

Deposits, Bonuses, and Withdrawals

The minimum deposit required to fund your account is £20, or the equivalent in your chosen currency. Withdrawals are also subject to a minimum threshold of £20. We aim to process withdrawal requests within 0 to 24 hours, though the time taken to reach your account may vary depending on your chosen payment method.

Where a bonus is credited to your account, it is subject to a wagering requirement of 35 times the bonus amount before any associated winnings may be withdrawn. During any active wagering period, the maximum permitted bet per round or spin is £5. Slot games contribute 100% towards meeting the playthrough requirement. We reserve the right to void bonus funds and any winnings derived from them if we determine that the terms governing their use have not been followed.

Prohibited conduct includes, but is not limited to, multi-accounting, collusion with other players, fraudulent chargebacks, and the use of automated software or any tool designed to gain an unfair advantage. Where we have reasonable grounds to suspect such activity, we may suspend your account, withhold funds pending investigation, and report the matter to the relevant authorities where required.

Updates to These Terms and Dispute Resolution

We may update these Terms and Conditions from time to time. Where changes are material, we will endeavour to notify you in advance. Continued use of Woolbet following any update constitutes your acceptance of the revised terms. If you do not agree with an update, you should cease using the site and contact our support team to close your account.

If you have a dispute regarding your account or any transaction, we ask that you contact our support team in the first instance so that we may attempt to resolve the matter directly. We are committed to handling all complaints fairly and in a timely manner.