This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. Please read this page carefully so you understand your rights and our responsibilities.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable anti-money laundering and responsible gambling standards. During transaction processing, we may also collect data related to the payment method you use — for example, partial card details or wallet identifiers — solely to facilitate and record your financial activity on the platform.

We also gather technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and IP address information. We use this data to maintain the security and stability of the platform, detect unusual activity, and ensure that your experience functions as intended. Cookies are used to keep your session active and to remember your preferences between visits. You can manage cookie settings through your browser at any time, though disabling certain cookies may affect how parts of the platform behave.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to your data in order to carry out their role are permitted to view it. We do not sell your personal information to third parties under any circumstances.

There are limited situations in which we share your data with external parties. Payment gateways and identity verification services receive only the information they need to process your transactions or confirm your identity. Where required by law or by a regulatory authority, we may also disclose relevant data to comply with our legal obligations. All third parties we work with are required to handle your data responsibly and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your data for the duration required by our regulatory and legal obligations. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to your request within a reasonable timeframe.

If we make material changes to this Privacy Policy, we will notify you through our platform or by email before those changes take effect. We encourage you to review this page periodically to stay informed about how we handle your data.